Support

Your number is assigned automatically as soon as you confirm your e-mail and register your card. Check your spam folder for the confirmation e-mail and, on the Billing page, that the card was saved. If both are done and no number shows within 10 minutes, write to us here and we will sort it out right away.

The e-mail comes from noreply@neratek.net. Search for "NeraTek" in spam and in the Promotions tab. You can request a new e-mail from the login page. If the address was mistyped, write to us with the correct address.

On the Billing page, click Manage subscription to update your card. The payment is retried immediately and your account returns to normal. You have 7 days to do this before the account is paused.

Check in Settings that automatic replies are on and that the contact is not in manual mode ("agent active"). Send a test message from your own phone to your number. If there is no reply within 1 minute, write to us with the contact's number and the time of the message.