Privacy Policy

Information we collect

When you contact us, we collect the details you provide — name, email, company name, team size, and your message.

When you use the NeraTek platform, we process the lead conversations and contact details that flow through your connected channels (such as WhatsApp) on your behalf. We also collect basic technical and usage data (such as IP address and pages visited) to operate and secure the site.

How we use your data

To respond to your inquiries, provide and improve the NeraTek service, qualify and route leads on your behalf, and meet our legal obligations.

Legal basis (GDPR)

We process personal data under the GDPR on the basis of your consent, our legitimate interest in operating our business, and the performance of our contract with you.

Sharing your data

We never sell your data. We share it only with trusted service providers who help us run NeraTek — including hosting, messaging (WhatsApp/Meta), and calendar providers (Google) — and only as needed to deliver the service.

Data retention

We keep personal data only as long as necessary for the purposes above or as required by law.

Your rights

Under the GDPR you have the right to access, correct, delete, restrict, or object to the processing of your data, and to data portability. To exercise these rights, email hello@neratek.net. You may also lodge a complaint with the Portuguese data protection authority (CNPD).

Security & international transfers

We use appropriate technical and organisational measures to protect your data. Where data is transferred outside the EEA, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses.

Cookies

Our website uses essential cookies to function and may use analytics cookies to understand usage. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.